Our removal company is committed to making our services and information accessible to the widest possible range of customers. We want everyone, including disabled customers and those using assistive technologies, to be able to research, plan, and book their move with confidence. This accessibility statement explains the steps we are taking to improve accessibility across our digital services and customer journey.
We aim to meet the Web Content Accessibility Guidelines version 2.1, Level AA. These internationally recognised guidelines explain how to make web content more accessible for people with a wide variety of access needs, including visual, auditory, physical, speech, cognitive, language, learning, and neurological disabilities. We review our website and digital content regularly to maintain and improve alignment with these standards.
Our goal is that anyone looking for an accessible removal company can find clear information, request adjustments, and complete essential tasks online with minimal barriers. Where full compliance is not yet possible, we will offer alternative ways to access the same information or service.
We design our website so that key information is readable and understandable using common screen-reader software. This includes providing descriptive page titles, headings that follow a logical order, and text alternatives for meaningful images wherever practicable.
We aim to use clear, descriptive link text so that users of screen readers can understand the purpose of each link out of context. Forms and interactive areas are labelled so that they can be identified and completed using assistive technology. We continue to review and refine our content structure to support better navigation and clarity for screen-reader users.
Our website is designed to be navigable using a keyboard alone, without a mouse. This means you should be able to move through menus, buttons, and form fields using the tab, shift plus tab, and enter keys. We work to ensure that the order of navigation is logical and that a visible focus indicator is present, so users can easily see which element is currently selected.
We also aim to avoid keyboard traps, where a user becomes stuck on a particular part of the page. If you encounter any difficulty moving through our pages by keyboard, you can contact us to report the problem and request support.
We strive to write our content in plain, straightforward language so it is easy to understand for as many people as possible. This includes explaining removal services clearly, outlining what to expect during a move, and providing step-by-step information where it can help. We also use headings and spacing to break up long sections of text, supporting customers with cognitive or learning differences.
Accessibility is an ongoing process. As we add new features or update information about our moving and storage services, we assess how these changes affect accessibility. We will continue to test our website with a combination of automated tools and manual checks. Feedback from customers, especially those with lived experience of access needs, is an important part of our improvement process.
We understand that moving home or business premises can be stressful, and we want to ensure that accessibility needs are taken into account from the start. If you need information about our removal services in a different format, or if you require adjustments to make our service more accessible to you, you can contact our customer service team to discuss your requirements.
You can get in touch to ask questions about accessibility, share feedback about any barriers you have encountered on our website, or request assistance with booking and planning your move. We will review your request and let you know what we can do to help provide an accessible removal service that works for you.
If you find any part of our website or online booking journey difficult to use, or if you believe we are not meeting accessibility requirements, please contact us and provide as much detail as possible. Including the page or service you were using, the type of device and browser, and any assistive technology will help us investigate and fix the issue more effectively.
We take all accessibility feedback seriously and will use it to guide improvements in our website and overall customer experience.
