This Privacy Policy explains how Removal Company collects, uses, stores, and protects your personal data when you use our removal and related services. It applies to all Removal Company customers in our service area, as well as individuals who make enquiries about our services or interact with us as business partners or suppliers.
We are committed to complying with the General Data Protection Regulation and all applicable data protection laws. This policy is intended to provide clear and transparent information on our data practices and your rights.
Removal Company provides home and business removal, packing, storage, and related logistics services. This Privacy Policy applies to all personal data we process in connection with these services and any associated activities, both online and offline, for customers and prospective customers in our service area.
By engaging with us, requesting a quotation, entering into a contract, or otherwise providing us with your personal data, you acknowledge that you have read and understood this Privacy Policy.
We only collect personal data that is necessary for the purposes set out in this Privacy Policy. The categories of personal data we may collect include:
Identification and contact information, such as name, postal address, property addresses for collection and delivery, email address, and any other contact details you choose to provide.
Service and contract information, such as details about the services you request, inventory or item descriptions relevant to the removal, preferred dates and times, access details for properties, and information necessary to prepare quotations and contracts.
Financial and billing information, such as invoicing details, payment status, payment method used, and where required for accounting, limited payment-related information. We do not store full payment card details; where applicable, these are processed securely by third-party payment providers.
Communication data, such as information contained in enquiries, emails, letters, or phone conversations, as well as any feedback, complaints, or satisfaction surveys you complete.
Website and technical information, such as IP address, browser type, and basic usage data collected through cookies or similar technologies when you visit our website, where applicable and in accordance with relevant laws.
Supplier and partner data, including contact and contractual details of individuals working for our business partners, subcontractors, and service providers, where necessary for the performance of our services.
We process your personal data only when we have a lawful basis under the GDPR. The main lawful bases and purposes are:
Contract performance. We process your personal data to prepare and provide quotations, plan and carry out removals, manage bookings, communicate with you about your move, handle payments, and manage any changes or issues relating to the service.
Legal obligations. We may process personal data to comply with legal, regulatory, and tax obligations, including maintaining accurate financial and accounting records and responding to lawful requests from public authorities.
Legitimate interests. We may process personal data where it is necessary for our legitimate business interests and does not override your rights and freedoms. These interests include managing and improving our services, preventing fraud or misuse of our services, protecting our property and staff, and maintaining business records. When we rely on legitimate interests, we carefully consider the impact on your privacy.
Consent. In some cases, we may rely on your consent, for example for certain marketing communications or optional surveys. Where consent is the lawful basis, you are free to withdraw it at any time, and this will not affect the lawfulness of processing carried out before the withdrawal.
We use your personal data to:
Provide and manage our removal and related services.
Communicate with you regarding quotations, bookings, service delivery, and customer support.
Issue invoices, process payments, and manage our accounts.
Improve our services based on feedback and internal analysis.
Resolve complaints, disputes, and queries.
Comply with legal and regulatory requirements and cooperate with competent authorities where required.
We do not sell your personal data. We may share your personal data with trusted third parties where necessary for the purposes described in this policy.
Service providers and processors. We may engage third-party companies to perform services on our behalf, such as IT and hosting providers, payment service providers, accounting and bookkeeping services, subcontracted removal teams, storage partners, and customer relationship management or communication tools. These providers act as processors and only process your personal data in accordance with our documented instructions and with appropriate security measures in place.
Professional advisers. We may share data with legal, tax, or insurance advisers where necessary to protect our rights, comply with our obligations, or manage disputes.
Public authorities. We may disclose personal data to law enforcement agencies, courts, regulators, or other public bodies when we are legally obliged to do so or when it is necessary to protect our rights, property, or safety or that of our customers or third parties.
Where personal data is transferred outside the European Economic Area, we will ensure that appropriate safeguards are in place in line with applicable data protection laws, such as standard contractual clauses or equivalent measures, to ensure that your data remains protected.
We keep personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements.
In general, we retain customer and contract data for the duration of the contractual relationship and for a reasonable period afterward, typically aligned with statutory limitation periods for legal claims and accounting rules. Communication records, complaints, and claims may be retained for as long as reasonably required to manage and document our relationship and to defend or exercise legal rights.
Where we process personal data based on consent for marketing purposes, we retain it until you withdraw consent or object, whichever occurs sooner, and then for a short period to record and respect your preference.
When personal data is no longer needed, we will securely delete or anonymise it, unless we are required by law to retain it.
We take appropriate technical and organisational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. These measures include access controls, staff training, secure storage systems, and regular review of our security procedures.
While we take reasonable steps to protect your personal data, no system can be guaranteed as completely secure. You also play a role in protecting your information by keeping your own devices and login details secure.
Under the GDPR and applicable data protection laws, you have several rights in relation to your personal data. Subject to certain conditions and limitations, you may:
Request access to your personal data and obtain a copy of the data we hold about you.
Request correction of inaccurate or incomplete personal data.
Request erasure of your personal data where there is no compelling reason for us to continue processing it.
Request restriction of processing of your personal data in specific circumstances.
Object to processing based on legitimate interests, including objecting to direct marketing at any time.
Request the transfer of your personal data to you or to another organisation, where technically feasible and where the processing is based on consent or contract and carried out by automated means.
Where we rely on consent to process your personal data, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing prior to withdrawal.
You also have the right to lodge a complaint with your local data protection authority if you believe that your data protection rights have been infringed. We encourage you to contact us first so that we can address your concerns directly.
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or data protection practices. Any changes will be effective when the updated policy is made available. We recommend that you review this Privacy Policy periodically to stay informed about how we process your personal data.
